Frequently Asked
Questions

Several factors determine whether repair or replacement is the best option:

• Age: If your roof is over 20-25 years old, replacement is often more cost-effective than ongoing repairs
• Extent of damage: Damage to more than 30% of your roof typically warrants replacement
• Missing granules: Widespread granule loss indicates advanced aging and deterioration
• Multiple leaks: Several leak points suggest systemic failure
• Curling or buckling: These are signs of material failure requiring replacement
• Cost comparison: Sometimes replacement costs only slightly more than extensive repairs

We provide honest assessments and will recommend repair when it's feasible, but we'll also let you know if replacement is the smarter long-term investment.

Watch for these common warning signs:

• Missing, cracked, curling, or damaged shingles
• Granules collecting in gutters or downspouts
• Water stains on ceilings or walls inside your home
• Daylight visible through roof boards in your attic
• Sagging roof deck or areas that feel soft when walked on
• Damaged or missing flashing around chimneys, vents, or skylights
• Moss, algae, or fungi growth on shingles
• Increased energy bills due to poor insulation or ventilation
• Neighbors getting new roofs (if built at the same time)

If you notice any of these signs, schedule an inspection promptly to prevent minor issues from becoming major problems.

Professional inspection frequency depends on several factors:

• Annual inspections: Recommended for all roofs as preventative maintenance
• Bi-annual inspections: Ideal for roofs over 10-15 years old or in harsh climates
• Post-storm inspections: After severe weather events like hail, high winds, or hurricanes
• Before buying or selling: Essential for real estate transactions
• After major temperature swings: Extreme heat or cold can cause damage

Regular inspections catch small issues early, potentially saving thousands in repair costs and extending your roof's lifespan by 5-10 years.

Roof lifespan varies significantly by material type:

• Asphalt 3-tab shingles: 15-20 years
• Architectural shingles: 25-30 years
• Designer/premium shingles: 30-50 years
• Metal roofing: 40-70 years
• Clay or concrete tiles: 50-100 years
• Slate roofing: 75-150+ years
• Wood shakes: 20-40 years (with proper maintenance)
• Flat roof membranes (TPO/EPDM): 15-30 years

Actual lifespan depends on climate, installation quality, ventilation, maintenance, and exposure to weather extremes. Regular maintenance can extend any roof's life significantly.

Weather considerations for roofing work:

Emergency repairs: We perform emergency leak repairs year-round, regardless of weather. We use tarps and temporary solutions to stop water intrusion immediately.

Winter work: Most repairs can be done in winter when temperatures are above 40°F. Below that, shingle adhesives may not seal properly, though we use special cold-weather materials when necessary.

Rain delays: We cannot work on your roof during active precipitation, as wet surfaces are dangerous and prevent proper material adhesion. We'll reschedule for safety.

Best seasons: Late spring through early fall offers optimal conditions. Summer heat can make shingles more flexible for installation, while moderate temperatures prevent weather-related delays.

For non-emergency work in questionable weather, we'll provide honest guidance on whether to proceed or wait for better conditions.

Our comprehensive roof inspection covers:

• Exterior examination: Every shingle, tile, or panel for damage, wear, or aging
• Flashing inspection: All chimney, vent, skylight, and valley flashings
• Gutter system: Proper attachment, pitch, drainage, and condition
• Attic inspection: Ventilation adequacy, insulation condition, moisture issues, and structural integrity
• Interior signs: Water stains, ceiling damage, or visible leaks
• Structural assessment: Sagging, rot, or compromised decking
• Photo documentation: Detailed images of all problem areas
• Written report: Comprehensive findings with repair recommendations and cost estimates

You'll receive a detailed report within 24-48 hours with photos, explanations, and next-step recommendations.

Timeline varies by project scope:

• Minor repairs (few shingles, small flashing): 2-4 hours
• Moderate repairs (larger sections, multiple areas): 4-8 hours (same day)
• Extensive repairs (multiple roof sections, structural work): 1-3 days
• Emergency temporary repairs (tarping, quick patches): 1-2 hours
• Complex repairs (water damage remediation, deck replacement): 3-5 days

We provide accurate time estimates after inspection and prioritize completing work quickly to minimize inconvenience while maintaining quality standards.

You don't need to be present for most repairs. Here's what to expect:

Not required to be home: All our crews are fully insured, background-checked professionals. They have everything needed to complete the work without homeowner supervision.

Communication: We'll call when arriving and before leaving. We'll also take before and after photos to share with you.

Attic access: If we need interior access for inspection or repairs, we'll arrange a time when you're available or you can leave a door unlocked.

Final walkthrough: We recommend being present for the final inspection so we can show you the completed work and answer questions.

If you prefer to be present, we're happy to accommodate your schedule. Many homeowners appreciate seeing the work process and asking questions along the way.

We take extensive precautions to protect your home and landscaping:

• Tarps and ground protection: Cover plants, walkways, and areas below work zones
• Magnetic nail sweeper: Used multiple times daily to collect fallen nails and metal debris
• Careful equipment placement: Ladders have protective pads; dumpsters use plywood under wheels
• Daily cleanup: Remove debris at end of each workday, not just at project completion
• Gutter protection: Clean gutters of all debris and shingle granules
• Interior precautions: Recommend covering attic items; we use drop cloths if accessing interior
• Final inspection: Thorough property walk-through to ensure no debris remains

Our goal is to leave your property in better condition than we found it, with no trace of construction debris.

Simple preparation helps us work efficiently:

• Clear driveway access: Space for our truck and equipment (we'll coordinate parking)
• Trim landscaping if needed: Move or tie back plants touching the house
• Remove wall decorations: Items that might vibrate loose from roof work
• Cover attic items: Use plastic sheeting as a precaution against dust
• Inform neighbors: Courtesy notice about noise and duration
• Secure pets: Keep them indoors during work hours for their safety
• Note valuables: Point out special landscaping, statues, or other items to protect

We'll provide a detailed prep list when scheduling your repair. Most homeowners find minimal preparation is needed.

Repair costs vary significantly based on scope and materials. Here are typical ranges:

• Minor repairs (few shingles, small leaks): $300-$800
• Moderate repairs (flashing, larger sections): $800-$2,000
• Extensive repairs (multiple areas, structural): $2,000-$5,000
• Emergency tarping: $200-$500
• Chimney flashing: $400-$900
• Valley repair: $500-$1,200
• Roof deck replacement: $500-$1,000 per section
• Full roof replacement: $5,000-$25,000+ (depending on size and material)

We provide free, detailed estimates after inspecting your specific situation. Our pricing is transparent with no hidden fees.

Yes, we understand roofing can be a significant investment. We offer several payment options:

• Financing partners: 0% interest for 12-18 months with approved credit
• Extended payment plans: Low monthly payments for larger projects
• Senior and military discounts: Special pricing for qualifying customers
• Insurance claim assistance: We work with adjusters to maximize coverage
• Seasonal promotions: Check our website for current offers

Payment is typically due upon completion, but financing approval is quick (often same-day). Ask about current promotions when you call for an estimate.

Insurance coverage depends on the cause of damage:

Typically covered: Storm damage (wind, hail), fallen trees, fire damage, vandalism, or sudden accidental damage.

Not usually covered: General wear and tear, lack of maintenance, gradual deterioration, or cosmetic damage.

How we help:

• Provide detailed damage documentation with photos
• Meet with insurance adjusters on-site
• Prepare professional estimates for claims
• Identify all covered damage during inspection
• Advise on claim timing and process

We don't file claims directly, but many customers find our documentation essential for getting claims approved. Contact your insurance company first, then call us for the inspection and estimate.

Absolutely not. We pride ourselves on transparent pricing:

What's included in estimates:

• All labor and materials
• Permits and disposal fees
• Equipment and machinery costs
• Site protection and cleanup
• Warranty coverage

Potential additional costs: Only if unexpected damage is discovered (like rotted decking beneath shingles). We always stop and get approval before proceeding with additional work.

Your written estimate is your contract price. If we quote $2,500, that's what you pay—unless you approve additional repairs after discovery of hidden damage.

Our recommendations depend on your climate, budget, and aesthetic preferences:

Asphalt Shingles - Best for most homeowners. Cost-effective ($3-5/sq ft), wide color selection, 20-30 year lifespan, easy repairs. Ideal for moderate climates and budget-conscious homeowners.

Metal Roofing - Premium choice for longevity ($7-12/sq ft). Lasts 50-70 years, excellent for snow/ice climates, energy-efficient, fire-resistant. Higher upfront cost but best long-term value.

Tile Roofing - Excellent for hot climates and Spanish-style homes ($10-18/sq ft). Extremely durable (50-100 years), beautiful appearance, excellent insulation. Requires strong roof structure.

Slate - Ultimate premium option ($15-30/sq ft). Lasts 75-150+ years, stunning natural beauty, increases home value significantly. Best for high-end homes with appropriate structural support.

We'll evaluate your specific needs and provide honest recommendations. We work with premium brands including GAF, Owens Corning, CertainTeed, and more.

We make every effort to match your existing materials perfectly:

Common materials: For standard asphalt shingles, we can usually find exact or very close matches. We bring samples to compare in natural light.

Older/discontinued products: If your exact shingle is discontinued, we source the closest match available. Sometimes this means matching the nearest current product line.

Specialty materials: For tile, slate, or specialty shingles, matching can be more challenging but we have extensive supplier networks.

When matching isn't possible: We'll discuss options like replacing an entire slope for uniform appearance, or choosing a complementary color that blends well.

Our goal is seamless repairs where new and old materials are indistinguishable. We won't proceed until you approve the match.

We stand behind our work with comprehensive warranty coverage:

Workmanship Warranty: 5-10 years on labor and installation, depending on project scope. This covers any issues related to our installation methods.

Manufacturer's Material Warranty: 20-50+ years depending on materials chosen. We use only premium materials from trusted manufacturers who stand behind their products.

What's covered:

• Installation defects or errors
• Premature material failure
• Leaks due to improper installation
• Flashing failures from our work

What's not covered: Damage from extreme weather events, falling objects, homeowner modifications, or lack of maintenance.

All warranties are fully transferable to new homeowners, adding value if you sell your property.

We're committed to making things right:

Immediate response: Call us if you notice any issues. We typically schedule warranty inspections within 24-48 hours.

No-hassle process: If the issue is warranty-covered, we repair it at no charge. No arguing, no excuses.

Emergency situations: For active leaks or urgent problems, we provide same-day emergency service even for warranty work.

Documentation: Keep your warranty paperwork and contact information. We maintain records of all jobs, but having yours speeds up service.

Our reputation depends on customer satisfaction. We've built our business on standing behind our work, and we always will.

Regular maintenance can add years to your roof's lifespan:

• Clean gutters regularly: Twice yearly (spring and fall) prevents water backup and ice dams
• Trim overhanging branches: Prevents physical damage and reduces debris accumulation
• Remove debris promptly: Leaves, branches, and moss trap moisture against shingles
• Ensure proper ventilation: Prevents heat and moisture buildup in attic
• Schedule annual inspections: Professional eyes catch small issues early
• Address repairs immediately: Small problems become big expensive ones if ignored
• Prevent ice dams: Proper insulation and ventilation in winter climates
• Check flashing regularly: Especially after severe weather

These simple steps can extend your roof's life by 5-10 years and prevent costly emergency repairs.

Yes, moss and algae should be removed, but do it correctly:

Why it matters: Moss retains moisture against shingles, accelerating deterioration. It can lift shingle edges and allow water intrusion.

DIY cleaning risks: Pressure washing can damage shingles by removing protective granules and forcing water under shingles. We don't recommend DIY pressure washing.

Professional cleaning: We use low-pressure chemical treatments that kill moss and algae without damaging shingles. The dead growth washes away naturally with rain.

Prevention: Zinc or copper strips installed at the ridge prevent future growth. Trim trees to increase sunlight exposure.

If you see significant moss or algae growth, call us for professional cleaning. It's affordable and protects your investment.

We strongly discourage homeowners from walking on their roofs:

Safety risks: Falls from roofs cause serious injuries and deaths every year. Steep pitches, wet conditions, and unstable footing make roofs dangerous even for professionals.

Damage potential: Walking on shingles can crack them, especially in cold weather or on older roofs. You might create the very problems you're trying to find.

Better alternatives:

• Use binoculars from the ground to inspect visible areas
• Check your attic for light coming through or water stains
• Schedule a professional inspection (often free)
• Look at gutters for excessive granule accumulation

Our inspections are thorough, safe, and affordable. Let professionals take the risk and provide expert assessment.